Here at Binderfinder we want you to be entirely satisfied with your purchase. So, you may for any reason, return new merchandise for a refund within thirty (30) days of the purchase date. To do this you must follow the three steps below:
1. Contact us to obtain an RA# (return authorization number). This can be done via phone: 1-800-393-1262 (9am to 4pm Pacific Monday thru Friday except holidays) or via e-mail: firstname.lastname@example.org. Please note that RA#s expire after fifteen (15) days.
2. Include the packing slip you received with your order, the item(s) to be returned, and a note explaining your reason(s) for the return. Please ship with the original packaging, carton, and packing materials to ensure the item is not damaged in transit. Finally, we recommend that you use a shipping company that offers insurance and tracking to avoid possible delays or losses, as Binderfinder is not responsible for lost or damaged returns.
3. Ship your return with the RA# clearly marked on the outside of the package (NOTE that our warehouse cannot accept returns without a valid RA#) to:
2040 Oakdale Ave
San Francisco, CA 94124
We will contact you with your refund details as soon as your return has been processed. Please note that shipping costs will be refunded only for returns of defective merchandise.